Nextiva is a unified enterprise communication system that brings voice, SMS, video, e mail, crew messaging, and digital channels into one platform. Constructed round actual enterprise wants, We’ve packed it with good instruments and AI applied sciences so it matches all the things from two-person retailers to multi-department contact facilities — and the pricing displays that.
Nextiva’s method to unified buyer expertise administration units it aside within the trade. However is that this stage of sophistication inexpensive? The reply would possibly shock you.
How A lot Does Nextiva Price?
Nextiva is a strategic funding that plugs into your small business wants, serving to you ship distinctive buyer experiences and drive sustainable development.
For small companies
For small companies needing a dependable cloud telephone system, the Core plan begins at $15 per consumer per 30 days (billed yearly) — with unified voice, video, SMS, and crew messaging out of the field.
Rising groups step as much as the Interact plan, beginning at $25 per consumer per 30 days (billed yearly), for extra SMS capability, toll-free minutes, name recording, and stay chat.
Companies with superior name middle wants transfer to the Scale plan at $75 per consumer per 30 days (billed yearly), which provides AI transcription, AI name summaries, journey orchestration, and supervisor instruments.
For giant enterprises
For prime-volume contact facilities, Nextiva presents three Contact Middle plans, beginning at $75 per agent per 30 days and scaling as much as totally omnichannel deployments with workforce administration and superior AI.
Nextiva Pricing Plans at a Look
For small companies, there are three plans: Core, Interact, and Scale.
For giant enterprises and phone facilities, there are three plans: Important, Skilled, and Premium.
| Plan | Worth (billed yearly) | Finest for | Key options |
|---|---|---|---|
| Core | $15/consumer/mo | Small companies | Voice, limitless calls & video conferences, 100 SMS/consumer/mo, crew chat, voicemail transcription |
| Interact | $25/consumer/mo | Greater name quantity companies | 500 SMS/consumer/mo, as much as 2,000 toll-free min, name & video recording, stay chat & chatbot, on-line fax, MS Groups |
| Scale | $75/consumer/mo | Superior routing wants and excessive name quantity | Limitless SMS, as much as 10,000 toll-free min, good name routing, AI transcription, AI name summaries, AI reply help, supervisor instruments, journey orchestration |
| Contact Middle Important | Beginning at $75/agent/mo | Excessive-volume contact facilities | Voice & internet chat, skills-based routing, omnichannel capabilities, AI transcription (usage-based) |
| Contact Middle Skilled | Contact Gross sales | Omnichannel contact facilities | Provides e mail, SMS, superior self-service bots, real-time supervisor assist, safe fee (PCI-DSS), progressive & predictive dialing, extra channels |
| Contact Middle Premium | Contact Gross sales | Giant contact facilities | Provides limitless channels, limitless clever routing, workforce administration, high quality administration, superior analytics, safe in-conversation funds |
Small Enterprise: Cellphone Service Plan Particulars
All Nextiva Enterprise Cellphone Service plans embody voice, video conferences, SMS, crew chat, 24/7 assist, and entry to safety features comparable to SSO and Lively Listing sync. Nextiva additionally presents 99.999% uptime, SOC 2 licensed safety, ISO 27001 licensed safety, and HIPAA-eligible infrastructure for regulated companies.
Core ($15/consumer/mo annual)
Designed for small groups to reliably run your small business with unified voice, video, and textual content. Consists of 100 SMS messages per consumer per 30 days, display and file sharing, name routing, crew chat, and cellular app.
Add-ons embody XBert AI Receptionist, stay chat and chatbot, on-line fax, name recording, and CRM integrations.
Interact ($25/consumer/mo annual)
Equip rising groups dealing with larger name and message volumes with automation, superior instruments, and clever routing for customized experiences at scale. Consists of all the things in Core plus 500 SMS messages per consumer per 30 days, as much as 2,000 toll-free minutes, name recording, stay chat and chatbot, superior reporting, on-line fax, Microsoft Groups Direct Routing, assembly recording, and full reporting dashboards.
Add-ons embody XBert AI Receptionist, inbound name middle/ACD, and CRM integrations.
Scale ($75/consumer/mo annual)
A full buyer expertise platform for companies with actual name middle necessities. Consists of all the things in Interact plus limitless SMS, as much as 10,000 toll-free minutes, inbound name middle/ACD, voice and internet chat, skills-based routing, AI transcription, AI name summaries, AI reply help, journey orchestration, and supervisor monitoring.
Add-ons embody XBert AI Receptionist, and CRM integrations (Salesforce, HubSpot, and many others.).
Enterprise: Contact Middle Plan Particulars
All plans embody 24/7 buyer assist, no bank card is required for a demo, and you may cancel anytime. Integrations (Microsoft Groups, Salesforce, HubSpot, and many others.) can be found throughout Nextiva’s Contact Middle plans.
Contact Middle Important (from $75/agent/mo)
Begin your contact middle right here. Empower your crew to ship distinctive assist throughout voice and internet chat with built-in journey orchestration, good automations, and skills-based routing (as much as 5 brokers). Consists of drag-and-drop workflow builder, AI transcription and summarization (usage-based), detailed buyer historical past with post-call notes, and omnichannel capabilities.
Add-ons embody XBert AI Receptionist.
Contact Middle Skilled (Contact Gross sales)
All the things in Important plus e mail, SMS, and social channels. Consists of good name routing (as much as 10 brokers), real-time AI agent help, superior self-service GenAI bots, progressive, predictive, and Quarterback outbound dialers, PCI-DSS safe fee agent help.
Add-ons embody XBert AI Receptionist, WFM and QM.
Contact Middle Premium (Contact Gross sales)
This plan offers you all the things your crew wants for quick, safe, and seamless experiences at scale with limitless channels and social media engagement. Consists of all the things in Skilled, plus workforce administration and high quality administration, limitless skills-based routing, superior self-service bots, superior analytics, in-conversation funds, superior CX analytics with multiscreen recording.
Add-ons embody XBert AI Receptionist.
Prime Nextiva Options
If you wish to optimize enterprise communications and enhance buyer interactions, Nextiva’s revolutionary but user-friendly communications options cater to companies of all sizes, combining superior expertise with sensible performance.
Options differ by plan, however accessible capabilities embody:
Purchaser’s Information: Selecting the Proper Plan
Deciding on the appropriate Nextiva plan is determined by a number of components, together with your small business dimension, trade, communication wants, and finances.
However right here’s a fast guidelines that will help you work out which plan is finest for you.
1) Assess your small business wants
Earlier than even evaluating plans, first get clear on what precisely you must run your small business easily. You need to:
- Decide what number of customers want entry now and sooner or later.
- Establish which channels matter most to your small business, comparable to voice, SMS, chat, or e mail.
- Determine whether or not your crew wants easy enterprise calling or extra superior Nextiva capabilities.
- Test whether or not you want options like name queues, IVR, clever name routing, reporting, or AI-powered automation.
- Contemplate whether or not your small business would profit from workflow orchestration, omnichannel assist, or contact middle instruments.
- Overview the integrations you depend on, comparable to your CRM, assist desk, calendar, or advertising platforms.
- Match the plan to your present wants, development plans, and finances.
2) Examine plans
Subsequent, take a detailed have a look at Nextiva’s plans to match what’s included facet by facet. Every plan is constructed to scale along with your crew as your communication wants evolve.
Small enterprise choices:
- Core: Finest for small companies that want dependable VoIP calling and important enterprise communication options.
- Interact: Finest for rising groups that desire a extra unified buyer expertise throughout a number of channels.
- Scale: Finest for companies that want superior collaboration, automation, and deeper enterprise communication instruments.
Enterprise contact middle choices:
- Important: Finest for high-volume assist groups that want core contact middle capabilities at a beginning enterprise stage.
- Skilled: Finest for companies that want extra superior routing, reporting, and omnichannel assist.
- Premium: Finest for big contact facilities that want probably the most superior automation, AI, and workforce administration options.
Every plan presents a special mixture of options and pricing, so the only option is determined by your crew dimension, channel wants, and finances.
3) Consider the overall price of possession
Nextiva’s Unified CXM platform can cut back software program sprawl by bringing voice, video, SMS, crew messaging, stay chat, social media administration, on-line evaluations, and helpdesk capabilities into one platform. For a lot of companies, meaning fewer separate subscriptions or instruments, much less context-switching for workers, and a extra full view of the shopper journey.
When evaluating plans, think about:
- Which present instruments Nextiva may exchange in a single fell swoop, comparable to stay chat, helpdesk, crew messaging, or video conferencing software program
- Whether or not key options are included within the plan or require an improve or add-on
- How a lot time brokers and workers may save by managing buyer conversations in a single place
- Whether or not built-in automation, AI chatbots, dynamic scripts, or urged responses may cut back handbook work
- How included options like video conferences, crew messaging, and buyer interplay historical past might decrease your total working prices
The precise plan is just not at all times the most affordable one. It’s the plan that offers your crew the options they’ll truly use with out forcing you to pay for pointless instruments or preserve duplicate techniques.
4) Seek the advice of with a Nextiva specialist
A Nextiva specialist will help you examine plans, determine must-have capabilities, and keep away from paying for instruments your crew received’t use.
If you request a customized quote, a product skilled will find out about your organization, stroll you thru related platform options, and reply questions out of your crew. You may as well schedule a personalised demo to see how Nextiva works in follow, from name administration and messaging to buyer expertise instruments and integrations, and even the XBert AI Receptionist.
This offers you an much more exact thought of what Nextiva will truly price for your small business, what’s included in your plan of selection, and the place you could possibly save by consolidating communication and buyer administration instruments.
5) Be taught from buyer evaluations
Don’t simply take our phrase for it. Learn buyer evaluations – 29,000+ verified evaluations throughout Trustpilot, G2, Capterra, Gartner Peer Insights, and lots of extra – and buyer case research from companies like yours to realize useful insights into their Nextiva expertise.
We encourage you to go to a number of assessment websites, however within the meantime, listed here are the highest recurring assessment themes from Nextiva’s clients:
- Buyer assist is the strongest recurring theme: Throughout GetVoIP, G2, and Gartner, clients repeatedly point out responsive, educated, affected person assist. This comes up in small enterprise and enterprise evaluations, in addition to onboarding, implementation feedback, and account administration feedback.
- Prospects like that Nextiva is simple to make use of and handle: Many evaluations point out a user-friendly interface, intuitive admin portal, easy provisioning, simple consumer setup, and easy call-flow administration. That is particularly related for SMBs and lean groups that don’t wish to depend on IT for each phone-system change.
- Nextiva helps companies consolidate communication instruments: One other repeated level is that it’s simple for companies to carry calling, texting, name middle instruments, video, messaging, and remote-office telephone techniques into one platform as an alternative of juggling a number of distributors..
- Reliability and name high quality are main positives: Many optimistic evaluations point out improved name high quality, dependable telephone service, steady connectivity, and uptime.
- Prospects see worth in scalability and suppleness: Prospects typically describe Nextiva as adaptable for various enterprise sizes, industries, places, and development phases.
The primary drawbacks talked about are occasional points with the cellular app, dropped calls, or audio glitches, although these seem much less continuously than optimistic feedback about assist, reliability, and total worth.
Nextiva can also be identified for:
- Wonderful Service — That is virtually unparalleled within the enterprise software program trade. Anytime you or your crew members want a second opinion or steerage, our award-winning assist crew has your again.
- Service Supply — Nextiva welcomes new accounts by way of complete onboarding and coaching to make sure the unified buyer expertise software program has an enduring influence on the enterprise. Their Service Supply Group makes that potential.
- Superior Reliability — Steady uptime issues so your crew stays productive; this theme is seen all through Nextiva’s evaluations. Nextiva presents greater than the standard uptime of 99.999% throughout its geographically unbiased cloud community.
Why Nextiva Delivers Robust Worth
Are you benefiting from each channel the place clients attain you? When conversations are scattered throughout disconnected instruments, clients can fall by way of the cracks, brokers lose time switching between apps, and gross sales groups miss alternatives.
A unified buyer expertise administration platform brings these interactions collectively, serving to customer-facing groups work sooner, reply smarter, and ship extra constant service.
Right here’s what units Nextiva aside:
- One platform for buyer communications: Handle voice, stay chat, messaging apps, SMS, e mail, social media, evaluations, and video in a single place for a clearer view of the shopper journey.
- Sensible AI capabilities: Transcribe and summarize calls, analyze buyer sentiment, floor insights, and assist groups reply extra successfully.
- Plans constructed to scale: Select a package deal that matches your small business in the present day, with room to develop as your crew, buyer base, or assist wants increase.
- Simple-to-use expertise: An intuitive interface helps groups spend much less time navigating software program and extra time serving clients.
- Clear pricing: Clear plan choices make it simpler to grasp what’s included and what you’re paying for.
Merely put, Nextiva delivers glorious worth for companies. Individually, these features–calling, messaging, video, evaluations, social media, assist workflows–would price a number of instances multiple of Nextiva’s communication and CX plans.
Begin calling for simply $15/consumer/month.
Each plan consists of enterprise telephone and crew messaging. Add AI whenever you’re prepared. We will help you choose the plan that matches how your crew works.
Nextiva Pricing FAQs
Nextiva prices begin at $15/consumer/month (billed yearly) on the Core plan. Interact is $25/consumer/month and Scale is $75/consumer/month. Month-to-month pricing runs roughly 35-50% larger.
Nextiva presents three Enterprise Cellphone Service plans — Core ($15/consumer/mo), Interact ($25/consumer/mo), and Scale ($75/consumer/mo) — plus Contact Middle plans (Important, Skilled, Premium) beginning at $75 per agent per 30 days.
Marketed costs are based mostly on annual billing with a 12-month contract. Month-to-month plans can be found at roughly 35-50% extra per consumer.
Nextiva doesn’t cost set-up charges. Onboarding and implementation assist is included with all plans by way of Nextiva’s Service Supply crew.
Marketed costs exclude taxes and regulatory charges, which differ by location and are billed individually.
Core covers voice, video, crew messaging, and 100 SMS/consumer/mo. Interact provides name recording, stay chat, on-line fax, and as much as 2,000 toll-free minutes. Scale provides limitless SMS, as much as 10,000 toll-free minutes, AI transcription, AI name summaries, AI reply help, inbound name middle/ACD, and journey orchestration.
Sure. Nextiva helps quantity porting (DID portability) on all plans, so you’ll be able to switch your present enterprise telephone numbers whenever you change.
Annual pricing requires a 12-month contract. Month-to-month plans can be found with no long-term dedication at larger per-user charges.
Sure. Nextiva pricing is tiered by crew dimension and quantity reductions apply for bigger deployments. Contact Nextiva gross sales for a customized quote based mostly in your headcount.
A ten-user crew on Core pays roughly $150/month (annual). Interact could be $250/month, Scale could be $750/month for a similar crew. For precise pricing based mostly in your dimension and wishes, request a personalised quote at nextiva.com/demo.
AI transcription is included on Scale and accessible as an add-on on Core and Interact. AI name summaries and AI reply help are included on Scale solely. XBert AI receptionist is a standalone add-on beginning at $99/month on any plan.
Nextiva doesn’t supply a free trial. A free customized demo is accessible — you’ll be able to request one at nextiva.com/demo to see the platform earlier than buying.
Toll-free minutes are included on Interact (as much as 2,000 min/mo) and Scale (as much as 10,000 min/mo); they’re an add-on on Core. Worldwide calling is just not included on any base plan and requires a separate add-on bundle.
All plans embody SSO/Lively Listing. Microsoft Groups Direct Routing is included on Interact and Scale, and an add-on on Core. CRM integrations (Salesforce, HubSpot, and many others.) are an add-on on all plans together with Scale — not bundled into any base worth.
